For the customer who isn't satisfied with our hair for any reason, please get in touch with us within 5 days after you receive the package by emailing [email protected] to make an application for "return or exchange"

Please don't cut the lace or make any changes to the hair. We have a warehouse in the USA, The Address is : ( we recommend using USPS)

Qi YH400

15046 Nelson Ave E STE 17, 

City of Industry, CA 91744-4304


Once the hair is shipped, please send the tracking number to [email protected], After we receive the returned hair, we will send the Refund or send the exchanged hair to you. (there is a $30 shipping fee that DHL will deduct).

Customers afford the shipping back fee (We recommend the USPS, which is cheap and safe).

Please note: some curly hair wigs can't be returned or exchanged, please read the information on the product page carefully before you place the order.

Please note: Custom orders can't be returned.

Please Note:  Please make sure to send the Tracking number to us after you ship.